Privacy Policy - Healnixa

Collection of Personal and Other Information

We collect information that you provide and that we need to deliver and improve our services. The types of information relevant to Healnixa include:

• Account and authentication: Phone number (for OTP login), email, name, profile details; if you sign in with Google or other OAuth providers, we receive the information they share with us.
• Assessment and care: Responses to care-path and treatment-specific assessments (e.g. knee assessment), and any health-related information you choose to share when using our recommendations or dashboard.
• Discovery and usage: Search and filter preferences, pages you view (e.g. hospitals, doctors), and location if you use location-based features (e.g. providers near you or city-based discovery).
• Membership: Plan choice and signup details when you join a membership plan.
• Communications: Messages you send to us for support or contact.

When you visit our site and use forms or assessments, we store this information securely to provide an efficient, smooth, and personalized experience.

In general, you can browse the website without telling us who you are or revealing any personal information about yourself.

Once you give us your personal information, you are not anonymous to us anymore. We will maintain and protect the data provided. Wherever applicable, we indicate which fields are required to be filled and which ones are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the website.

We may automatically track certain information about you based upon user behavior. We may use this information to do internal research on our users' demographics and interests to better understand, protect and serve our users. This information is compiled and analyzed on an aggregate basis. We use data collection devices such as 'cookies' on certain pages of the website to help analyze our web page flow, measure page effectiveness, and promote trust and safety.

"Cookies" are small files placed on your browser that assist us in providing our services. Moreover, you may encounter "cookies" on certain pages of the website that are placed by third parties. We do not control the use of cookies by third parties. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.

During a transaction, we collect some additional information- such as a billing address, a credit/debit card number, and a credit/debit card expiration date and/or other payment instrument details and tracking information from cheques or money orders. If you send us details of personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the website, we may collect such information into a file specific to you.

How We Use Your Information

We use the information we collect to:

• Provide personalized surgical and care recommendations based on your assessments and preferences
• Match you with hospitals, doctors, and wellness providers and power features like My Care Dashboard and assessment history
• Manage your account, membership, and communications with you
• Improve our platform, security, and user experience

Health and assessment data is used only for these purposes. We do not use your health information for marketing without your consent.

Sharing of Information

We may share your information with hospitals, doctors, or wellness providers only when you choose to book, consult, or engage with them through our platform. We may share information with service providers (e.g. hosting, analytics, OTP and authentication) under strict agreements that limit use to providing services to us. We do not sell your personal or health data.

Data Retention

We retain account data for as long as your account is active. Assessment and care history are retained in line with our internal policy and applicable legal requirements. You may request deletion of your data or account; see the section below on "Reviewing, changing or deleting information" or contact our Grievance Officer.

Your Consent or User Consent

By using the website and/or by providing your information, you are giving consent to the collection and use of the information you disclose on the website by our Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

You give your consent to the applicability of privacy policy of Healnixa's affiliate/partner in case you avail their services.

Reviewing, changing or deleting information

If you would like to review, change or delete personal information we have collected from you, or permanently delete your account, please use the "Contact Us" link at the bottom of every page to go to the contact us page and then you can email us with your request. Information Grievance details are also listed at the bottom of this page.

Accessing and correcting your personal information

We will take reasonable steps to accurately record the personal information that you provide to us and any subsequent updates. We encourage you to review, update, and correct the personal information that we maintain about you, and you may request that we delete personal information about you that is inaccurate, incomplete, or irrelevant for legitimate purposes, or are being processed in a way which infringes any applicable legal requirement.

Your right to review, update, correct, and delete your personal information may be limited, subject to the law of your jurisdiction:

• If your requests are abusive or unreasonably excessive,
• Where the rights or safety of another person or persons would be encroached upon, or
• If the information or material you request relates to existing or anticipated legal proceedings between you and us, or providing access to you would prejudice negotiations between us or an investigation of possible unlawful activity. Your right to review, update, correct, and delete your information is subject to our records retention policies and applicable law, including any statutory retention requirements.

Prominent Disclosure for App

If you use the Healnixa mobile app, the app may request the following permissions to connect you with doctors and provide related services: